Shipping policy
UK DELIVERY
Tracked 48: £4. FREE when you spend £60.*
Usually delivered within 2 - 3 working days of dispatch. This is Royal Mail's stated delivery aim but it is not guaranteed and compensation is not paid for late delivery.
Orders are usually processed within 24 hours of receipt (Monday to Friday).
If you have created an account you can sign in to monitor your order status and history, and receive loyalty points for purchases.
PLEASE NOTE: we do not send out part orders. All products purchased in a single transaction are sent together and there may be some delay if an item is on pre-order.
*Earth's Beauty products do not count towards this total as they are shipped directly to you from the brand in the USA, and your order may need to be adjusted manually before being processed. If this is the case we will email you.
WORLDWIDE DELIVERY
Postage is calculated by weight, just add items to the cart to see the cost.
Royal Mail's stated delivery aim is 3 - 5 working days to Europe and 5 - 7 to North America but often takes longer.
CUSTOMS CHARGES
On all orders placed for delivery outside the UK it is your responsibility to pay any import taxes that may be due within your country.
The customs authorities in your country, and the thresholds in place, determine if charges are required for your order.
The thresholds of these charges will vary from country to country and therefore Absolutely Pure cannot advise on what these charges might be, so please contact your country's customs authority or national postal service website for guidance on these charges.
In the event of goods being returned to us due to unpaid customs charges you will receive a refund minus the postage cost.
PLEASE NOTE: Before ordering organ supplements please make sure they are legally allowed entry to your country, if not, they may be returned to us.
DAMAGE
If for any reason the goods you receive are damaged, or defective in any way, we will be happy to exchange the item or offer a full refund. Please note that it will be necessary to provide photographic evidence of the damaged product.
DELAYED / LOST ORDERS
Our carrier (Royal Mail) considers a parcel lost only after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely that deliveries take this long, we are unable to investigate, issue a refund or provide a replacement until this period of time has elapsed. Absolutely Pure is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
If the tracking shows delivery has been made but you have not received your package please phone Royal Mail customer service on 0345 774 0740 before contacting us.
If you are unable to take delivery of your parcel, you should receive a card with written information on where you can collect it. If you do not collect your parcel within the specified time frame the parcel will be returned to us and we will contact you to arrange redelivery as you will be required to pay another postage charge.
CUSTOMER ERROR
Under no circumstances can Absolutely Pure be held liable or accountable for any direct or indirect loss due to inaccurate address details provided by a customer. It is the customer’s responsibility to check details thoroughly, both at the time of order and upon receipt of the order confirmation email. If a parcel is returned to us because it has an incorrect or undeliverable address we will contact you to arrange redelivery and you will be required to pay the new postage charge, or you can opt for a refund minus postage and transaction costs.
CANCELLATIONS/CHANGE OF MIND/RETURNS
You have the legal right to cancel at any time from the moment you place your order and up to 14 days from the day you receive your goods.
Once an order has been placed, our processing system means we may not be able to stop it being dispatched, even if you have not received your dispatch confirmation, or you email us to cancel your order immediately, but we will be happy to assist you in returning your order once you have received it.
Email info@absolutelypure.com up to 14 days after receiving your order and we will give you return instructions.
You then have a further 14 days from that date to return the goods.
Items must be unused and in a perfect, saleable condition. Once the 28 day period has passed we are not obliged to accept a return or refund you but may offer you an exchange or store credit.
Absolutely Pure is not responsible for covering the cost of returning unwanted goods.
All returns should be wrapped securely in the same packaging in which the items were originally received. If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund/ exchange for damages caused by insufficient packaging. We recommend that returns are made using a trackable service or that proof of postage is obtained.
Where a refund is due, this will be processed via the original payment method within two working days from the date the returned goods are received. Refunds may take 5-7 working days to show on your account.
